Did you ever feel you drove really carefully but still got a big damage bill later on This happened to me with a booking I made through QEEQ and it really shocked me at first. I will start from the end then go back to the start. A few days after I dropped the car in Rome I checked my credit card and saw about 230 EUR charged as damage. My rental itself felt quite normal so this bill came out of nowhere for me. Now back to the start. In early May I picked up a Fiat 500 manual in Florence. I got the car around the afternoon of May 6 and used it for a few days then returned it in Rome in the afternoon of May 10. During those days I was very careful. I did not crash into anything and I do not remember any hard hit or big scratch. Later the rental counter staff told me the damage was at the bottom of the car. They showed some photos. I tried to think about the whole trip and I really could not remember any time when I hit the bottom. I always slowed down over bumps and drove gently over curbs and I was very careful with parking so it was hard for me to accept this as my fault. My English is okay but arguing about responsibility with a car company still made me nervous so I reached out to their customer support team. What stood out to me was that it felt like one steady line of help. From the first person who replied to me to the people who followed up later it felt like someone was always there on this case with me. I did not need to explain everything from zero every time. I sent them all the papers from the rental company the bill and my own photos from the return day. They looked through them and started to talk with the rental company for me. I could feel they checked details carefully like where the damage was if anything was noted at check out and so on. When I was not sure how to describe something I just told them and they helped put it into clear words. The whole thing took some time because the rental company replied slowly. Whenever I got anxious I contacted support again to ask about progress. Each time they already knew my booking and the stage of the case. I did not have to repeat the whole story. That saved me a lot of stress. Later the rental company sent an official damage report and close up photos. The damage was under the front light on the bumper. My own photos were taken from far away so it was impossible for me to see clearly if that small area already had any marks before. This part made me feel quite stuck. Inside I still felt it was unfair because I never noticed any hit on that spot while driving. I kept explaining my side to the team. They kept pushing the questions to the rental company and then came back to me with answers. Sometimes I thought of new doubts at night and sent more messages the next day. They still helped to check and then told me what they got from the rental company. In the end the rental company did not cancel the fee so the money did not come back. Still during the whole process I felt the support team stayed on my side and tried to move things forward for me and tried to clear every question I had. For a young person renting a car abroad and facing this kind of dispute for the first time that feeling of someone staying with you through the whole problem made a big difference to me.
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