"Did you get all the documents on your side" That was my first sentence in my last call with customer service. My mood was already relaxed then because the problem was almost done. I was just checking the details. A few days earlier I had flown from the UK to Geneva for business. I booked a car with QEEQ. It was an Alamo car a Volkswagen Golf. Automatic. Four doors. Five seats. I picked it up around the morning of February 5 around eleven. I returned it around February 10 in the early evening about six. My schedule was tight. I drove between meetings all the time and had almost no free time. The real trouble started after I returned the car. At the counter everything looked fine. I gave back the keys and left. After some days I realized I needed the RA and FI documents for the rental. I needed them for company reimbursement and also for my own record. I emailed the rental company and also called them. The replies were slow and not very clear. As a business traveler my time is cut into small pieces. This kind of back and forth really drains my energy. During that period I was meeting clients outside while thinking about these papers. I was worried there might be some later extra charge or some missing proof of what I signed. I really do not like this kind of uncertainty. At this time the person from their side who had been in touch with me from the start began to follow the problem all the time. When I said I needed the RA and FI the support person told me they would help me push the rental company. After that every time I had a new worry or saw that Alamo still did not answer I just sent a message to the same person. I could feel that no matter if I was in the UK or in Switzerland once I explained my situation they kept going with the case. I did not have to talk with Alamo again and again. The rental company gave no result several times and there was no document after some days. I felt a bit annoyed. But the person on their side always replied to me quite fast. They used simple words to tell me what step we were at and they also said what they planned to do next. One day I came out of a meeting and saw a message on my phone. They said they already got the RA and FI from the rental company and would send them to me. I really felt a big relief at that moment. The worries about reimbursement records and possible arguments all had proof now. I just needed to forward the files to my company finance team and then I could focus on my own projects again without thinking about this. My strongest feeling in this whole story is that there was always someone helping me remember this small but annoying thing. I did not need to chase it every day. For someone like me who flies a lot for business this feeling of being taken care of is very real. It is not some big fancy service. It just saves time and effort in real life. I booked the car through QEEQ and when I look back I do not only remember which car I drove. I remember that when there was a problem there was someone standing on my side and pushing things step by step until the end.
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